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Our Privacy Policy

Your privacy is of utmost importance to us.  In line with GDPR and Data protection legislation, we hereby describe the essential details relating to how Beacon Healthcare Ltd. makes use and handles your personal data.


This policy describes the data collected when you use our website and applications and how your personal data is used, shared and protected.   It also explains the choices you have relating to your personally identifiable information.


For any queries regarding your personal data, you can contact us by email on or by mail addressed to the Managing Director,  Beacon Healthcare Ltd. Qawra Coast Road Qawra SPB1900 Malta.


From herein, “we”, “us”, “our” shall refer to Beacon Healthcare Ltd. and “you” shall refer to the person using our site, applications, services or products as the case may be.


Should our site or applications require you to submit data through which you may be identified, we assure you that this will only be used in accordance with this policy and for the purpose you requested.


Our Cookies


Our site an applications platform makes use of the below cookies:

Essential Cookies - necessary to provide core functionality such as security, verification of identity and network management. These can’t be disabled.


Marketing Cookies - used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. Optional


Functional Cookies - used to collect data to remember choices users make to improve and give a more personalised experience. Optional


Analytics Cookies - These help us understand how visitors interact with our website, discover errors and provide a better overall analytics.

Our Site And Application Experience And Your Data.

Our site and applications will only ask you the minimum possible information to fulfill services such as the scheduling of appointments, ongoing assistance or the delivery of consumables.  When you communicate with us via channels such as but not limited to Facebook, Messenger, Whatsapp, Instagram and site chat, such communication is way beyond our reasonable control and is dependent on the privacy policies of the respective channel you choose and the privacy levels you choose for the channel accordingly.  Communicating sensitive data with us via email may be more secure for you than using other electronic channels.


Within the parameters allowed at law and within the security settings you choose to permit, the technology platforms we use may automatically collect data about your interaction as described in Our Cookies above.  The respective technology platforms may also analyse them for patterns of attempted security breaches.

Should you choose to subscribe to our newsletters or if you wish to be contacted with service reminders, we will retain such data for this purpose.


We may also ask you to complete surveys that we use for quality purposes, any data requested in this regard, and it’s use will be clearly indicated on the survey.


We do not store any online card details.  Any online payments are handled securely by the respective certified third party platforms and card details are never shared with us.

Our Clinic And Your Data.

For increased security, we ask for personal and medical information in person at our clinic.  In particular occasions when it is convenient for you, and with your consent, you may share with us such data electronically, or you may request us to send you reports, results and billing information electronically too.


For the purposes of providing you with a medical or allied health service, we will ask you for relevant personal information and we will keep it on record in our electronic systems unless you specifically tell us otherwise.  Not allowing us to keep certain data on our systems, may limit the service we are able to provide you.  We will always inform you what is possible or otherwise accordingly.


Should you be under 16 years of age, a parent or a guardian must give consent on your behalf.


Depending on the service you request or on the diagnostic process, we may perform tests.  We will share with you and explain the results.  These results will also be stored on our systems electronically.  With your consent, impressions and measurements may be taken in order to make customised medical devices as needed.


Some of the data and test results may need to be stored in medical devices that we may prescribe to you, without this data, these devices may not function.  Some data may also need to be shared with suppliers in order to produce customised parts.  Photos of specific physiological conditions may be taken to keep track of the condition or to share with suppliers, colleagues involved in your treatment or customisation of medical devices by suppliers.


A Photo of your face may be taken to assist you with applying for government schemes for financial or other type of assistance you may be entitled to.


In situations were data has to be shared with third parties, we only share the minimum data required to achieve what is necessary to meet your requirements.


We document all communication between you and us which relates to the services and products we provide you.  We may make notes that assist us in providing you with better care and service.  We also keep such documentation for legal and compliance reasons.  Such data is only viewed by authorised employees that have a relevant role in the process.


We may use anonymised data for statistical, research and clinical case studies.

Third Party Medical Devices Or Therapies And Your Data.


Some products, services or therapies that we provide, may require online applications or services provided by third parties.  For these to function or to deliver added functionality, these may require your personal information and or particular test results.   We have no control over these and you will need to evaluate the respective privacy policy of such third parties directly.  We will always guide and assist you as best possible however.

Other Conditions Relating To Your Data


The confidentiality of your personal information is of paramount importance to us and we comply with all applicable EU and Maltese Legislation.  We will never sell your data.


We may transfer your personal data if we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, spin-off, dissolution or liquidation).


Your confidential medical information will be disclosed to other professionals, as justified by providing you the treatment or care.   Such information might be disclosed to other entities, such as courts or medical professional bodies, as required under Maltese Law.


We make use of third party online applications, software and data storage solutions located in other countries as permitted at law for the provision of accounting, email, data storage, processing and backups.   We invest in appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.  These third party data processing providers also provide assurance of security and privacy.


Retention Period For Personal Identifyable Information


We maintain your personally identifiable information for as long as it is necessary to provide you with a service and in some cases as long as may be legally required to comply with tax and other such requirements.  For this reason, even if you may ask us to delete medical and personal information, we may still have to retain some personal information such as but not limited to billing, medical device serial numbers and notes relating to services rendered for as long as legitimately needed.


General communications or enquiries held with you, may be retained following the end of communication.


Any data from old systems which is older than four years and you have not made any contact with us for service for the past four years too, shall be deemed to be obsolete and deleted.   Elements of data may be retained as detailed above.  Certain medical information may be retained for several years due to legal obligations or considerations and no specific time limit may be easily stated in this regard.


We will comply with a valid court order or mandate if this requires us to provide the information that we store to law enforcement authorities or a court of law.   This will only be done upon legal scrutiny and confirmation of the validity of such requirements.


Other than deletion, certain personal data including test results and medical data may be anonymised and kept for study and research purposes within the parameters of the law.


Changes To Our Privacy Policy


Over time, changes in legislation, changes in technology, changes in services we deliver or new services we may introduce, may cause us to update this policy accordingly.  Should such changes have a negative impact relating to your privacy or any data we have relating to you,  we will either delete your data or anonymise it or notify you prior to such changes.  Changes that do not have such an impact shall be made without the need of prior notification.


Our updated policy will be published on our site and we encourage you to check our privacy policy regularly.


This policy is effective from 1st November 2023.

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